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Frequently Asked Questions
1. Do you sell prints?
Selected collections are available as prints. Please check the individual product listing for details.
2. Do paintings come framed?
Some artworks arrive framed or ready to hang, while others are sold unframed. This will always be included in the product description.
3. How are the art prints shipped?
We take great care in packaging and shipping our art prints to ensure they arrive in perfect condition. Each print is carefully rolled and placed in a protective tube or flat packaging, depending on the size and type of print. We use reliable shipping services to deliver your order safely and efficiently.
4. How do I enquire about a commission?
You can contact us through the contact page with your ideas, preferred colours, sizing, or inspiration.
5. Are the paintings original?
Yes — all original paintings are created and finished by Hayley Gell.
6. Can you create artwork inspired by a person or theme?
Yes — custom pieces can be created around people, interiors, quotes, colours, or personal ideas.
7. Do you ship internationally?
International shipping is currently available on Wear Art Club items only.
We currently ship to:
- Australia
- Belgium
- Denmark
- France
- Germany
- Ireland
- Netherlands
- Spain
- Sweden
- United States
8. How long does delivery take?
Delivery times vary depending on the item and location. Delivery information is provided at checkout.
9. How is the artwork packaged?
All artwork is carefully packaged using protective materials to help ensure it arrives safely.
10. Will I need to pay customs or import fees?
International customers may be responsible for customs charges or import taxes depending on their country.
11. What if my artwork arrives damaged?
Please contact us as soon as possible with photos of the artwork and packaging so we can help resolve the issue.
12. What payment methods do you accept?
We accept major debit and credit cards, Shop Pay, Apple Pay, and secure online payment methods.
13. Do you offer payment plans?
Yes — Klarna payment plans are available at checkout on all orders.
14. Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to make changes or cancel it.
15. Do you accept returns?
Due to the nature of original and handmade artwork, returns are not usually accepted unless an item arrives damaged.
16. Can I return a commissioned piece?
Commissioned and personalised artworks are non-refundable.
17. How should I care for my artwork?
We recommend keeping artwork away from direct sunlight, moisture, and excessive heat.
18. How do I clean my artwork?
Use a soft dry cloth or feather duster only. Avoid sprays or cleaning products.
19. Can you create artwork for businesses or commercial spaces?
Yes — artwork can be created for salons, restaurants, offices, hotels, and other interiors.
20. How can I stay updated on new collections?
Follow Hayley Gell Art on social media or join the mailing list for updates and new releases.
21. Still have a question?
If you cannot find the answer you are looking for, please get in touch through the contact page.