Refund policy
Last updated: 23 July 2026
Thank you for shopping with Hayley Gell. Every piece is created or carefully selected with great attention to detail. Please read our returns policy before placing your order.
Original Artwork
Due to the unique nature of original artwork, all sales are final. We do not accept returns or offer refunds for original paintings unless the item arrives damaged or there is a significant fault with the artwork.
Commissioned Artwork
Commissioned artwork is created specifically for you and cannot be resold. For this reason, all commission sales are final and are non-refundable once work has commenced.
If your commissioned artwork arrives damaged during transit or does not match the agreed specification due to an error on our part, please contact us within 48 hours of delivery so we can resolve the issue.
We'Ar Art
We hope you love your We'Ar Art purchase. As each item is produced in limited collections and handled with great care, we do not accept returns or exchanges unless your item:
- Arrives damaged during delivery.
- Is faulty.
- Is incorrect due to our error.
If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order with your order number and clear photographs of the issue.
Where appropriate, we will arrange a replacement, repair or refund.
Refunds
Where a refund is approved, it will be processed using your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.
Contact
If you have any questions regarding this policy, please contact:
Hayley Gell
Email: info@hayleygell.co.uk