Privacy policy

Last updated: 23 July 2026

Hayley Gell ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit hayleygell.co.uk, make a purchase, or contact us.

1. Who We Are

Hayley Gell is a UK sole trader operating from the United Kingdom.

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@hayleygell.co.uk

2. Information We Collect

We may collect the following personal information:

  • Your name
  • Email address
  • Billing and delivery address
  • Phone number (if provided)
  • Purchase history
  • Order details
  • Communications you send to us

3. How We Collect Your Information

We collect your information when you:

  • Place an order
  • Subscribe to our mailing list
  • Contact us by email or through our website
  • Sign up for updates or exclusive offers

4. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your purchases
  • Respond to enquiries
  • Send marketing emails if you have chosen to receive them
  • Improve our website and customer experience

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

5. Legal Basis for Processing

Where UK GDPR or the GDPR applies, we process your personal information because:

  • It is necessary to fulfil our contract with you.
  • You have given us your consent (for example, subscribing to marketing emails).
  • We have legitimate business interests, provided these do not override your rights.
  • We are required to comply with legal obligations.

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include trusted service providers such as:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Shipping and delivery companies
  • Email marketing providers

These providers only process your information on our behalf or as required to provide their services.

We do not sell your personal information.

7. International Customers

We sell products worldwide.

As a result, your personal information may be transferred and processed outside the United Kingdom where necessary to fulfil your order or provide our services. Where required, appropriate safeguards are in place to protect your information.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee absolute security, we work with reputable service providers that maintain high security standards.

9. Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfil your orders
  • Meet legal, tax and accounting obligations
  • Resolve disputes
  • Enforce our agreements

10. Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict or object to processing
  • Withdraw consent for marketing
  • Request a copy of your personal information

To exercise these rights, please contact us using the details above.

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings.

12. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Hayley Gell
Email: info@hayleygell.co.uk