Shipping policy

Last updated: 23 July 2026

Thank you for shopping with Hayley Gell. Every order is carefully prepared and packaged to ensure it arrives safely.

Processing Times

Orders are processed as quickly as possible.

Please note that processing times may vary depending on the type of product purchased.

  • Original Artwork: Processing and dispatch times vary depending on the artwork.
  • Commissioned Artwork: Delivery times will be agreed with you before work begins.
  • We'Ar Art & Other Products: Orders are typically dispatched within 1-3 business days unless otherwise stated.

You will receive a confirmation email once your order has been dispatched.

Shipping Destinations

We proudly ship worldwide.

If your country is unavailable at checkout, please contact us at info@hayleygell.co.uk, and we will do our best to assist.

Delivery Times

Delivery times vary depending on your location and chosen shipping service.

Estimated delivery times are provided as a guide only and are not guaranteed. Delays caused by couriers, customs, weather or other circumstances beyond our control may occasionally occur.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other local charges.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Please check your country's import regulations before placing an order.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

Incorrect Shipping Information

Please ensure your delivery address is correct before completing your purchase.

We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging

If your parcel is believed to be lost in transit, please contact us and we will work with the shipping carrier to investigate the matter.

Contact

If you have any questions about shipping, please contact:

Hayley Gell

Email: info@hayleygell.co.uk